FAQ

Creating your FeliceBet Casino account is a straightforward process that takes just a few minutes. Click the "Sign Up" button on our homepage and provide basic information including your email address, chosen username, secure password, and personal details like your full name and date of birth. You must be at least 18 years old to register. During registration, you'll need to accept our terms and conditions and confirm your email address through a verification link sent to your inbox. Make sure to use accurate information as this will be verified during the KYC process when you make your first withdrawal. Once your account is active, you can immediately make deposits and start playing our extensive game library. We recommend setting up your preferred payment method right away to take advantage of our welcome bonus package, which includes up to 100% match bonus plus 200 free spins on your first deposit.

New players at FeliceBet Casino can claim our generous welcome package featuring a 100% deposit match bonus plus 200 free spins. This means when you make your first deposit of $20 or more, we'll double your money up to a maximum bonus amount, giving you more funds to explore our game collection. The 200 free spins are typically awarded on popular slot games from top providers like Pragmatic Play or NetEnt, allowing you to experience premium slots without using your deposited funds. These spins are usually credited to your account immediately after your qualifying deposit is processed. To claim this welcome offer, simply make your first deposit through any of our accepted payment methods including Visa, MasterCard, Bitcoin, or e-wallets like Skrill and Neteller. The bonus funds and free spins come with a 40x wagering requirement and must be used within 21 days of activation. Always check the current terms and conditions as promotional offers may vary.

Currently, FeliceBet Casino does not offer traditional no deposit bonus codes that provide free chips or spins without requiring a deposit. However, we regularly update our promotional offerings, and no deposit bonuses may become available during special events or seasonal campaigns. Instead of no deposit offers, we focus on providing exceptional value through our welcome bonus package and ongoing reload bonuses for existing players. Our 100% first deposit match with free spins provides immediate value when you're ready to start playing with real money. We recommend subscribing to our newsletter and following our promotions page to stay informed about any special no deposit offers that might become available in the future. Our customer support team can also notify you of upcoming promotional campaigns when you contact them through live chat or email.

FeliceBet Casino supports a comprehensive range of payment methods to accommodate players worldwide. For deposits, you can use traditional options like Visa and MasterCard credit/debit cards, bank transfers, and popular e-wallets including Skrill, Neteller, and Mifinity. We also accept modern payment solutions like Pix for Brazilian players and Interac for Canadian customers. Cryptocurrency enthusiasts can deposit using Bitcoin (BTC), Litecoin (LTC), Dogecoin (DOGE), and Tether (USDT), providing fast and secure transactions. Other convenient options include prepaid solutions like PaySafeCard and CashtoCode, plus regional payment methods like Boleto for South American players. Withdrawal methods typically mirror deposit options, though processing times vary. E-wallets and cryptocurrencies usually process within 24 hours, while bank transfers and card withdrawals may take 3-5 business days. The minimum deposit is generally $20 across most payment methods, and we support multiple currencies including USD, EUR, CAD, AUD, and BRL, plus various cryptocurrencies.

Wagering requirements at FeliceBet Casino are set at 40x for most bonus offers, including welcome bonuses and free spins winnings. This means if you receive a $100 bonus, you'll need to wager $4,000 in total before you can withdraw any winnings from that bonus. The requirement applies to both the bonus amount and your qualifying deposit. Different games contribute varying percentages toward meeting wagering requirements. Slots typically contribute 100%, meaning every dollar wagered counts fully toward the requirement. Table games like blackjack and roulette usually contribute less, often around 10-20%, while some high-RTP games or progressive jackpots may be excluded entirely. You have 21 days from bonus activation to meet the wagering requirements. During this period, you can track your progress through your account dashboard, which shows how much you've wagered and how much remains. If you don't complete the requirements within the time limit, any remaining bonus funds and associated winnings will be forfeited.

Yes, FeliceBet Casino is fully optimized for mobile play through your smartphone or tablet's web browser. Our responsive website automatically adapts to your device's screen size, providing the same high-quality gaming experience whether you're using an iPhone, Android device, or tablet. The mobile version includes access to our complete game library, banking options, customer support, and account management features. You can make deposits, claim bonuses, play slots and live dealer games, and process withdrawals directly from your mobile device without needing to download a separate app. Our mobile platform supports both portrait and landscape orientations, and games load quickly even on slower internet connections. Popular slots from providers like Pragmatic Play, Evolution Gaming, and NetEnt are specially optimized for touch-screen play, ensuring smooth gameplay and easy navigation on smaller screens.

FeliceBet Casino partners with over 40 premium software providers to deliver a diverse gaming experience. Major providers include industry leaders like Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Play'n GO, ensuring access to the latest slots, table games, and live dealer experiences. Our slot collection features games from innovative studios like Hacksaw Gaming, NoLimit City, Red Tiger Gaming, and ELK Studios, known for their high-quality graphics and engaging bonus features. For live casino enthusiasts, Evolution Gaming provides professional dealers and multiple camera angles for an authentic casino atmosphere. We also feature specialized providers like Betgames for unique betting experiences, Endorphina for cryptocurrency-themed slots, and regional favorites like Amatic Industries and Gamomat. This diverse provider network ensures fresh content regularly, with new games added monthly across categories including video slots, jackpot games, classic table games, and innovative live dealer variations.

Account verification (KYC - Know Your Customer) is a standard security procedure required before processing your first withdrawal. You'll need to provide several documents to confirm your identity and address, typically including a government-issued photo ID like a passport or driver's license, and a recent utility bill or bank statement showing your current address. Upload clear, high-resolution photos or scans of these documents through your account dashboard's verification section. Make sure all information is clearly visible and matches the details provided during registration. Additional documents like proof of payment method ownership may be requested depending on your deposit methods. The verification process usually takes 24-72 hours once all required documents are submitted. Our security team reviews each submission carefully to ensure player protection and regulatory compliance. You'll receive email confirmation once verification is complete, after which you can process withdrawals normally. Verified accounts also enjoy higher deposit and withdrawal limits.

If you encounter technical problems while playing at FeliceBet Casino, start by checking your internet connection and refreshing your browser. Many temporary issues resolve with a simple page reload or by clearing your browser's cache and cookies. Ensure you're using an updated browser version for optimal compatibility. For game-specific issues like frozen spins or disconnections during play, check your account history to see if the round completed properly. Most modern games have built-in protection that saves your progress even if connection is lost, and any winnings will be credited to your account automatically. If problems persist, contact our customer support team immediately through live chat or email at support@felicebet.com. Provide details about the issue, including the game you were playing, approximate time of the problem, and any error messages received. Our technical team can investigate specific issues and provide solutions or compensation if necessary.

FeliceBet Casino is committed to promoting responsible gambling and provides several tools to help you maintain control over your gaming activities. Set deposit limits through your account settings to restrict how much you can deposit daily, weekly, or monthly. These limits help you stick to your entertainment budget and prevent overspending. Use our session time reminders and loss limits to monitor your playing time and spending. You can also set cooling-off periods ranging from 24 hours to several weeks if you need a break from gaming. For more serious concerns, we offer self-exclusion options that temporarily or permanently restrict access to your account. Remember that gambling should be entertainment, not a way to make money or solve financial problems. Never gamble more than you can afford to lose, and don't chase losses by increasing bet sizes or playing longer sessions. If you feel gambling is becoming problematic, contact organizations like GamCare or Gamblers Anonymous for professional support and guidance.

FeliceBet Casino employs industry-standard security measures to protect your personal and financial data. All information transmitted between your device and our servers is encrypted using 256-bit SSL technology, the same level of security used by major banks and financial institutions. Your account is protected by secure login credentials, and we recommend using strong, unique passwords and enabling two-factor authentication when available. We never store your complete payment card details on our servers, and all financial transactions are processed through certified payment processors that comply with international security standards. Our platform undergoes regular security audits and compliance checks to maintain the highest protection standards. We're committed to data privacy and never share your personal information with third parties except as required for payment processing, age verification, or legal compliance. All data handling follows strict privacy policies and applicable data protection regulations.

FeliceBet Casino offers multiple customer support channels to assist you whenever needed. Our live chat feature provides instant access to knowledgeable support agents 24/7, making it the fastest way to get help with account questions, technical issues, or bonus inquiries. Simply click the chat icon on any page to start a conversation. For more detailed inquiries or when you need to send documents, email our support team at support@felicebet.com. Email responses typically arrive within a few hours, and our team can handle complex account issues, payment problems, or detailed game questions through this channel. Our support agents are trained to handle all aspects of your casino experience, from basic account setup to advanced technical troubleshooting. They can assist in multiple languages and are familiar with all our games, bonuses, and policies. Whether you need help claiming a bonus, understanding wagering requirements, or resolving a payment issue, our team is ready to provide professional, friendly assistance.